From real-time monitoring to AI-powered analysis. One platform, complete visibility.
Floating widget showing live agent status — who's talking, who's available, who has missed calls. Embeds on any page, works across locations.
Real-time dashboard with call KPIs — active calls, queue, missed calls, answer rate. See everything happening right now.
Instant detection of missed calls and IVR drops. Automatic callback tracking. Never lose a patient again.
Every call automatically transcribed. Search any conversation by keyword, topic, or operator.
Each call scored 1-5 by AI on courtesy, accuracy, conversion effort. Objective, consistent, no human bias.
Define your own evaluation criteria. Score operators against your specific protocols and scripts.
Automated morning email with yesterday's KPIs — calls, answer rate, top performers, issues. Start your day informed.
Individual performance cards per operator. Track trends, compare, identify coaching opportunities.
Complete inbound/outbound statistics. Peak hours, call duration, volume trends. Data-driven staffing decisions.
Connects to VoIPIT, Asterisk, or any SIP-based PBX. No new hardware, no changes to your phone system.
One dashboard for all your clinics. Compare performance across locations. Centralized or distributed — your choice.
All data encrypted. GDPR compliant. Your call recordings stay on your infrastructure. We analyze, you own.
From first call to full visibility. No hardware, no disruption.
We configure a webhook on your existing phone system. VoIPIT, Asterisk, or any SIP-based PBX. No new hardware, no changes to your workflow.
Every call is automatically captured, transcribed, and analyzed. The AI evaluates quality, detects missed calls, and scores operator performance. No manual work.
Agent bar shows live status on every screen. Missed call alerts fire instantly. Your team sees what needs attention right now, not tomorrow.
Daily briefings, operator scorecards, trend analysis. You see exactly where to add staff, who needs coaching, and which hours lose the most patients.
Book a demo and we'll show you exactly what KPFY can do with your real call data.