Real-time call center & clinic reception monitoring, AI-powered analysis, and operator performance tracking. Know exactly what happens on every call.
Real hours. Transparent pricing, no surprises.
1 hour on KPFY = 60 minutes of actual conversation. Simple and transparent.
A 30-second call costs you 30 seconds, not 3 minutes. What you see on your invoice is what happened on the phone.
A few recovered calls cover the cost. The rest is profit.
| Lite | Starter | Growth | Business | |
|---|---|---|---|---|
| Real-time call center & clinic reception monitoring | ||||
| Agent bar (live status per extension) | ✓ | ✓ | ✓ | ✓ |
| Missed call alerts | ✓ | ✓ | ✓ | ✓ |
| IVR drop detection | ✓ | ✓ | ✓ | ✓ |
| Live monitor dashboard | — | ✓ | ✓ | ✓ |
| Daily briefing email | ✓ | ✓ | ✓ | ✓ |
| AI Analysis | ||||
| Automatic transcription | ✓ | ✓ | ✓ | ✓ |
| AI call scoring (1-5) | ✓ | ✓ | ✓ | ✓ |
| Protocol compliance scoring | — | ✓ | ✓ | ✓ |
| Custom evaluation scenarios | — | — | ✓ | ✓ |
| Reporting | ||||
| Operator performance reports | — | ✓ | ✓ | ✓ |
| Traffic analytics | ✓ | ✓ | ✓ | ✓ |
| Trend analysis & cohorts | — | — | ✓ | ✓ |
| Integrations & Alerting | ||||
| PBX connector | 1 | 1 | 2 | 5 |
| WhatsApp missed call alerts | — | — | ✓ | ✓ |
| API access | — | — | — | ✓ |
| Dedicated support | — | — | — | ✓ |
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