Dermatology Dentistry Ophthalmology Cardiology Orthopedics ENT

How KPFY analyzes a Dermatology call

Listen to a real call and see what AI extracts automatically

📅 Scheduling ❌ Cancellation ⚠️ Complaint

📞 Dermatology scheduling — new patient with suspicious mole

Duration: 2:04 · Inbound call · Synthetic voice based on a real scenario

Transcript

Operator: Hello, MedCenter Clinic, Diana speaking. How can I help you?

Patient: Hello. I'd like to schedule an appointment with dermatology.

Operator: Sure. Have you been to our clinic before?

Patient: No, it would be the first time.

... see full transcript ▾

🤖 AI Analysis Result

Intent

Scheduling

Result

Scheduled ✓

Service

Dermatoscopy Consultation

Operator

Diana

4.2

💬 Communication

4.0

🏥 Expertise

3.3

💰 Commercial

💬 Communication 4.2

Greeting

✓ Professional greeting with clinic name

✓ Introduces themselves by name

Patient identification

✓ Patient identification (name + phone)

Appointment confirmation

✓ Confirm details (date, time, doctor)

Closing

✗ Did not ask if they can help with anything else

✓ Thanked and wished a good day

Operator communicated professionally but missed the closing question.

🏥 Expertise 4.0

Dermatology triage

✓ Asks how long the mole has been changing

✓ Asks about symptoms

✓ Explains procedure (dermatoscopy)

✓ Mentions possibility of biopsy

✗ Does not ask about family history

✓ Recommends old photos for comparison

Good triage but missed the question about family history of skin cancer.

💰 Commercial 3.3

Price communication

✓ Communicates consultation price

✓ Communicates additional biopsy price

Opportunities

✗ Does not mention periodic monitoring

Communicated prices transparently but missed the retention opportunity through periodic check-ups.

What the manager sees:

"Diana communicates well (4.2), medical triage is almost complete (4.0), but misses commercial opportunities (3.3).
Recommended coaching: mention periodic check-ups + family history."

Test your clinic scenarios on all 3 axes in parallel.
Unlimited scenarios. 100% configurable. Results from day one.

Diana's progress over 8 weeks

Since the clinic started using KPFY, Diana's scores have been steadily improving

Communication

3.2 → 4.2

+31%

Expertise

2.1 → 4

+90%

Commercial

2.8 → 3.8

+36%

What specifically improved

Asks about family history 12% → 78%

Mentions periodic monitoring 5% → 62%

Asks if they can help with anything else 20% → 85%

Data-driven coaching, not intuition.
Every missed scenario becomes a learning opportunity.

Full team performance

Compare operators on all 3 axes — instantly identify who needs coaching

Operator	💬 Communication	🏥 Expertise	💰 Commercial	Average	Trend
Diana	4.2	4	3.8	4	↑ +0.8
Alexandra	4.5	3.6	4.2	4.1	↑ +0.5
Mihai	3.8	2.4	3.1	3.1	→ +0.1
Elena	4	3.8	2.5	3.4	↑ +0.6
TEAM AVERAGE	4.1	3.5	3.4	3.7	↑ +0.5