Dermatology Dentistry Ophthalmology Orthopedics ENT

How KPFY analyzes a Dentistry call

Listen to a real call and see what AI extracts automatically

Call & Transcription

Choose call type:

📞 Complaint — pain after extraction

🔇 Audio coming soon — read the transcript below

Transcript

Operator: Hello?

Patient: Hello. I had an extraction at your clinic two days ago and I'm in a lot of pain. It's getting worse, not better.

Operator: I'm sorry to hear that. Can you tell me your name and which tooth was extracted?

Patient: Dragomir Ana. Lower left wisdom tooth. The area is swollen and I can barely open my mouth.

... see full transcript ▾

Call Analysis

🤖 AI Analysis Result

Intent

Complaint

Result

Escalated

Service

Tooth Extraction

Operator

Diana

3.0

💬 Communication

—

🏥 Expertise

4.0

💰 Commercial

💬 Communication 3.0

Greeting

✗ Unprofessional greeting (just "Hello?" — no clinic name)

✗ Did not introduce by name

Reason for calling

✓ Asks or clarifies the reason for the call

Closing

✗ Did not ask if they can help with anything else

✓ Wished well

Unprofessional greeting (just "Hello?") significantly impacted communication score.

🏥 Expertise —

N/A — post-operative complaint, not a new service discussion.

💰 Commercial 4.0

Complaint empathy

✓ Listens without interrupting

✓ Reassures (some swelling is normal)

✓ Offers same-day appointment

✓ Clarifies no extra cost for post-op check

✓ Gives interim advice (ibuprofen)

✗ Does not formally register the complaint

Good complaint handling with practical advice, but did not register the complaint formally.

What the manager sees:

"Diana handled the post-extraction complaint well — reassured, offered same-day check, gave interim advice. The unprofessional greeting (just "Hello?") and missing formal complaint registration need coaching."

Test your clinic scenarios on all 3 axes in parallel.
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Operator Performance

Diana's progress over 8 weeks

Since the clinic started using KPFY, Diana's scores have been steadily improving

Communication

3.2 → 4.2

+31%

Expertise

2.1 → 4

+90%

Commercial

2.8 → 3.8

+36%

What specifically improved

Mentions CT scan for impacted teeth 10% → 65%

Communicates consultation fee separately 12% → 70%

Asks if they can help with anything else 20% → 85%

Data-driven coaching, not intuition.
Every missed scenario becomes a learning opportunity.

Team Performance

Full team performance

Compare operators on all 3 axes — instantly identify who needs coaching

Operator	💬 Communication	🏥 Expertise	💰 Commercial	Average	Trend
Diana	4.2	4	3.8	4	↑ +0.8
Alexandra	4.5	3.6	4.2	4.1	↑ +0.5
Mihai	3.8	2.4	3.1	3.1	→ +0.1
Elena	4	3.8	2.5	3.4	↑ +0.6
TEAM AVERAGE	4.1	3.5	3.4	3.7	↑ +0.5

Team trend — key scenarios over 8 weeks