Dermatology Dentistry Ophthalmology Orthopedics ENT

How KPFY analyzes a Dentistry call

Listen to a real call and see what AI extracts automatically

Call & Transcription

Choose call type:

📞 New patient — wisdom tooth extraction

🔇 Audio coming soon — read the transcript below

Transcript

Operator: Hello, MedCenter Clinic, Diana speaking. How can I help you?

Patient: Hello. I'd like to schedule an extraction. My dentist said I need to have a wisdom tooth removed.

Operator: Sure. So you already have a referral from a dentist for the extraction?

Patient: Yes, I went last week and was told the lower left wisdom tooth needs to come out. I have a referral.

... see full transcript ▾

Call Analysis

🤖 AI Analysis Result

Intent

Scheduling

Result

Scheduled ✓

Service

Tooth Extraction

Operator

Diana

4.2

💬 Communication

3.6

🏥 Expertise

3.3

💰 Commercial

💬 Communication 4.2

Greeting

✓ Professional greeting with clinic name

✓ Introduces themselves by name

Patient identification

✓ Identifies patient by name

Reason for calling

✓ Asks or clarifies the reason for the call

Appointment confirmation

✓ Confirms date, time, name

Closing

✗ Did not ask if they can help with anything else

✓ Thanked and wished a good day

Professional communication, only the closing question is missing.

🏥 Expertise 3.6

Extraction triage

✓ Confirms referral from another dentist

✓ Asks if tooth is erupted, semi-impacted, or impacted

✓ Communicates extraction cost estimate (700-1000 lei)

✗ Does not mention CT scan may be needed for impacted teeth

Good extraction triage but did not mention CT scan option for complex cases.

💰 Commercial 3.3

Price communication

✓ Communicates extraction cost estimate

✗ Does not communicate surgery consultation cost

Mentioned extraction price but not the separate consultation fee.

What the manager sees:

"Diana confirmed the referral, triaged the tooth type correctly, and communicated cost. Missed mentioning CT scan for complex cases and didn't mention the consultation fee separately."

Test your clinic scenarios on all 3 axes in parallel.
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Operator Performance

Diana's progress over 8 weeks

Since the clinic started using KPFY, Diana's scores have been steadily improving

Communication

3.2 → 4.2

+31%

Expertise

2.1 → 4

+90%

Commercial

2.8 → 3.8

+36%

What specifically improved

Mentions CT scan for impacted teeth 10% → 65%

Communicates consultation fee separately 12% → 70%

Asks if they can help with anything else 20% → 85%

Data-driven coaching, not intuition.
Every missed scenario becomes a learning opportunity.

Team Performance

Full team performance

Compare operators on all 3 axes — instantly identify who needs coaching

Operator	💬 Communication	🏥 Expertise	💰 Commercial	Average	Trend
Diana	4.2	4	3.8	4	↑ +0.8
Alexandra	4.5	3.6	4.2	4.1	↑ +0.5
Mihai	3.8	2.4	3.1	3.1	→ +0.1
Elena	4	3.8	2.5	3.4	↑ +0.6
TEAM AVERAGE	4.1	3.5	3.4	3.7	↑ +0.5

Team trend — key scenarios over 8 weeks