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How KPFY analyzes an Orthopedics call

Listen to a real call and see what AI extracts automatically

Call & Transcription

Choose call type:

📞 New patient — ski injury, possible knee ligament tear

🔇 Audio coming soon — read the transcript below

Transcript

Operator: Hello, MedCenter Clinic, Diana speaking. How can I help you?

Patient: Hello. I injured myself skiing last weekend and I need an orthopedic consultation.

Operator: Sure. What happened exactly?

Patient: I fell on a slope and twisted my left knee. It swelled up immediately and I heard a pop. At the hospital they did an X-ray and said the bone is fine but I should see an orthopedist because it might be the ligaments.

... see full transcript ▾

Call Analysis

🤖 AI Analysis Result

Intent

Scheduling

Result

Scheduled ✓

Service

Orthopedic Consultation

Operator

Diana

4.2

💬 Communication

4.0

🏥 Expertise

3.3

💰 Commercial

💬 Communication 4.2

Greeting

✓ Professional greeting with clinic name

✓ Introduces themselves by name

Patient identification

✓ Identifies patient by name

Reason for calling

✓ Asks or clarifies the reason for the call

Appointment confirmation

✓ Confirms date, time, name

Closing

✗ Did not ask if they can help with anything else

✓ Thanked and wished a good day

Professional communication, only the closing question is missing.

🏥 Expertise 4.0

Orthopedic triage

✓ Asks about injury mechanism

✓ Asks if patient can walk / bear weight

✓ Mentions additional investigations (MRI)

✓ Explains treatment options (surgical vs conservative, differentiated by ligament type)

✗ Does not ask about first aid applied (ice, immobilization)

✓ Recommends bringing hospital documents

Good orthopedic triage but did not ask about first aid applied.

💰 Commercial 3.3

Price communication

✓ Communicates consultation price

✓ Mentions MRI is billed separately

✗ Does not mention indicative MRI cost

Communicated consultation price but did not give indicative MRI cost.

What the manager sees:

"Diana did a good orthopedic triage — asked about mechanism, weight-bearing, explained treatment options differentiated by ligament type. Missed asking about first aid and didn't mention indicative MRI cost."

Test your clinic scenarios on all 3 axes in parallel.
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Operator Performance

Diana's progress over 8 weeks

Since the clinic started using KPFY, Diana's scores have been steadily improving

Communication

3.2 → 4.2

+31%

Expertise

2.1 → 4

+90%

Commercial

2.8 → 3.8

+36%

What specifically improved

Asks about first aid applied (ice, immobilization) 14% → 68%

Mentions indicative investigation costs 9% → 60%

Asks if they can help with anything else 20% → 85%

Data-driven coaching, not intuition.
Every missed scenario becomes a learning opportunity.

Team Performance

Full team performance

Compare operators on all 3 axes — instantly identify who needs coaching

Operator	💬 Communication	🏥 Expertise	💰 Commercial	Average	Trend
Diana	4.2	4	3.8	4	↑ +0.8
Alexandra	4.5	3.6	4.2	4.1	↑ +0.5
Mihai	3.8	2.4	3.1	3.1	→ +0.1
Elena	4	3.8	2.5	3.4	↑ +0.6
TEAM AVERAGE	4.1	3.5	3.4	3.7	↑ +0.5

Team trend — key scenarios over 8 weeks